Eskom says it will impose penalties and disconnect customers electricity if they do not allow officials access to their properties to read meters.
The power utility says it is concerned by the number of customers who are refusing Eskom and its appointed contractors access to their properties.
Eskom says this results in customers being billed on estimates instead of actual readings and leads to customers’ accounts contributing to poor estimation performance and under- or over-billing.
Eskom’s Monde Bala says failure to grant Eskom access to the property for the purpose of meter reading or any other authorised work, may result in your supply being disconnected and penalties being charged.
“These penalties will vary from (but not limited to) additional charges for having to execute special meter readings and adjustments to accounts to offset any inaccuracy in billing.”
Bala says for the safety of Eskom’s employees and customers, officials will at all times carry authorised identification and all COVID-19 safety protocols will be followed.